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Who can help with what
Orbit handles product support and warranty. Amazon handles orders. This site answers questions. Find your problem below and go to the right place the first time.
My device will not connect or run
I need a warranty claim or a manual
My order arrived late, wrong or damaged
I am not sure which model or hub to use
Orbit
Product support and warranty
Amazon
Orders, shipping and returns
This site
Plain answers about B-hyve
Contact channels
Product support and warranty come from the manufacturer. Order problems go through Amazon. Questions about this website go through the form below.
Orbit Irrigation Products, LLC
Phone and email are as published in the App Store listing. This site does not list support hours; check the support portal before you call.
Use Your Orders on Amazon to contact the seller about late, wrong or damaged orders.
Use the form below. This site is independent and cannot handle warranty claims.
Write to this siteWhere to go
Start with the guide that matches what you see. It is faster than a call, and it tells you what to say if you do need support.
Usually a changed router or password, a weak signal, a hub that lost power, or a device that needs a reboot.
Why is my B-hyve offline?If that does not fix itOrbit support, with your model number and what you tried
Check the band, the password, Bluetooth on your phone and the hub placement, then reboot and try again.
B-hyve not connecting to Wi-FiIf that does not fix itOrbit support, with your router band and what you tried
Gen 1 hub 21006 works only with Gen 1 hose timers. Gen 2 hub 21027 works with Gen 2 timers, XD timers and flood sensors.
Which B-hyve hub works with my timer?If that does not fix itAmazon (Your Orders) if you need to return a hub, Orbit support for setup
Check the days, the start times and whether smart watering or a weather delay changed the run.
B-hyve programs, start times and cycle and soakIf that does not fix itOrbit support, with the program and the date it missed
B-hyve devices carry a two-year warranty from an authorized dealer. Keep your proof of purchase.
B-hyve warranty, manuals and supportIf that does not fix itOrbit support, with your purchase proof
Manuals are listed by model number in Orbit's library. A quick-start guide is not a full manual.
B-hyve warranty, manuals and supportIf that does not fix itOrbit manual library
Before you contact support
Support can help faster when you have six facts to hand. None of them take more than a minute to find.
It is on the product label and on the packaging. The model is also shown in the app's device information.
The warranty applies to authorized dealer purchases, so know where and when you bought it.
Is your network 2.4 GHz or 5 GHz, and does the router give each band its own name?
Gen 1 or Gen 2, if you use a hose timer with a hub. The generations are not interchangeable.
Say whether the device was online before, and what changed since: a new router, a new password, a move.
Note the version of the B-hyve app on the phone you are using.
The model number sits here
Orbit
ModelXXXXX
Fix it yourself
Start with the guides on this site or Orbit's own manuals and portal. Most setup, Wi-Fi and hub questions are covered, and you can check them in a few minutes.
Write to this site
Spotted a mistake in a guide, a broken link or a missing topic? Tell us here.
Common questions
Short answers about resets, warranty, orders and logging in.
Need help with a device?
The help center solves most setup and Wi-Fi problems. If you are still shopping for a replacement or an add-on, the Orbit store on Amazon lists the full B-hyve line.
